FAQ

Frequently asked questions

About


Which LUCI version do I need to download?

How do I receive my activation code?

What is the minimum needed speed of the internet connection?

What is the “Echo Server” for?

How can I mute my headphone signal?

Can I cue my microphone signal?

What is the fader sensitivity?

I have 4G connection dropouts?

Is LUCI Studio needed to recieve a stream from LUCI LIVE?


About


Which features are included in the SE version?

Which LUCI version do I need to download?


About


Which features are included in the LITE version?

Which LUCI version do I need to download?

What is my mobile data consumption per minute?

What is the minimum needed speed of the internet connection?


About


How can I recieve multiple simultaneous streams on 1 PC?

How to install an extra LUCI STUDIO stream?

Do I need an extra LUCI STUDIO stream for each reporter in the field?

I have 4G connection dropouts?


About


What happens after my purchase?

What is the minimum needed internet speed?

What is my internet usage?

About ACTIVATION & REGISTRATION


How do I receive my activation code?

Can I transfer my license to a different device?

How to install an extra LUCI Studio stream?


About /

What happend to LUCI SUBSCRIBE?

What are my available options for subscription terms and renewals?

How do I purchase a subscription?

How can I cancel my subscription?

Can I upgrade or downgrade my subscription?

Can I use my subscription on multiple devices?

Can I use my subscription on different platforms?

How do I receive my subscription?

When will my subscription start?

What happens when I lose my device with my subscription app?

Can I try out LUCI LIVE Subscription first before buying?

If I do not want the subscription and I want to get my money back, how does is work?


About LUCI LIVE or LUCI STUDIO on USB drive

What happens if I lose my LUCI USB drive?

Do I need to install LUCI LIVE on the USB drive?

Is the USB license fixed to the USB stick?