FAQ

Frequently asked questions

About


How do I receive my activation code?

What is the minimum needed speed of the internet connection?

What is the “Echo Server” for?

How can I mute my headphone signal?

Can I cue my microphone signal?

What is the fader sensitivity?

I have 4G connection dropouts?

Is LUCI Studio needed to recieve a stream from LUCI LIVE?


About


Which features are included in the SE version?


About


Which features are included in the LITE version?

What is my mobile data consumption per minute?

What is the minimum needed speed of the internet connection?


About


How can I recieve multiple simultaneous streams on 1 PC?

How to install an extra LUCI STUDIO stream?

Do I need an extra LUCI STUDIO stream for each reporter in the field?

I have 4G connection dropouts?

About ACTIVATION & REGISTRATION


How do I receive my activation code?

Can I transfer my license to a different device?

How to install an extra LUCI Studio stream?


About

What are my available options for subscription terms and renewals?

How do I purchase a subscription?

How can I cancel my subscription?

Can I upgrade or downgrade my subscription?

Can I use my subscription on multiple devices?

Can I use my subscription on different platforms?

How do I receive my subscription?

When will my subscription start?

Which features are included in the BASIC, PREMIUM and MAX subscription?

What happens when I lose my device with my subscription app?

Can I try out BASIC, PREMIUM and MAX subscription first before buying?

If I do not want the subscription and I want to get my money back, how does is work?


About LUCI LIVE or LUCI STUDIO on USB drive

What happens if I lose my LUCI USB drive?

Do I need to install LUCI LIVE on the USB drive?

Is the USB license fixed to the USB stick?