FAQ

The full package LIVE and it’s feature sets SE and LITE are available in óne all-embracing LUCI LIVE app on Android in the Google Play Store and on iOS in the iOS App Store or as a direct download for Windows, Mac and Linux on our Knowledge Base.

Buy a license on the Technica Del Arte webshop, download the LUCI LIVE app and activate the feature set easily with your license!

After your purchase from our webshop you will receive a confirmation e-mail and an e-mail with the activation code and download and install instructions from noreply@technicadelarte.com. Check your spam box if you have not received these emails (please keep your confirmation email safe as you need this in order to reset your subscription(s) if needed in case of loss of your device). If you bought a LUCI product on the iTunes app store, you do not need an activation code to unlock the software, it will be fully functional after installation via the app store.

In theory about 64 kbps up and 64 kbps down, when you use the AAC-HE format at 32 kbps, so you do not need a fast internet connection. But you DO need a reliable uninterrupted internet connection, slower connections tend to be not so reliable. High speed internet connections are better, but also not guaranteed to be stable enough for uninterrupted streaming.
Stability is king !

The Echo server is a free service and is meant for test purpose only. You can use this to test your internet connection, the stream you send will be sent back, so you will hear yourself back with a short delay. The server is located in a datacenter in Amsterdam, The Netherlands. Also, IPV6 will be used if available on your local internet connection.

Click on the headphone symbol under the Left fader.

Yes you can! Click on the MIC symbol under the Right fader.

1 dB per step, maximum and minimum are +20dB and -20 dB.

Increase your jitter buffer to 250 ms or more. This will help on your receiving side, if the studio experiences dropouts on your stream it depends on the receiving equipment how to solve that. If you use Luci Studio, increase the extra jitter buffer to 250 ms or more. Even then, you could still experience dropouts as public internet connections have no guaranteed service levels. But in general, with a 250 ms jitter buffer on 3G you normally have a good connection for live reports.

No, Luci Live is compatible with many different types of IP Audio codecs you could use, or maybe already have, in the studio.

LUCI LIVE SE offers all codecs and protocols like LUCI LIVE. As there are no record and edit features you have a very simple interface like LUCI LIVE LITE.

The full package LIVE and it’s feature sets SE and LITE are available in óne all-embracing LUCI LIVE app on Android in the Google Play Store and on iOS in the iOS App Store or as a direct download for Windows, Mac and Linux on our Knowledge Base.

Buy a license on the Technica Del Arte webshop, download the LUCI LIVE app and activate the feature set easily with your license!

You have a basic codec choice, only G722 and our own developed ULCC. Recording to file, playing from file and uploading files are all not included in the lite version.

The full package LIVE and it’s feature sets SE and LITE are available in óne all-embracing LUCI LIVE app on Android in the Google Play Store and on iOS in the iOS App Store or as a direct download for Windows, Mac and Linux on our Knowledge Base.

Buy a license on the Technica Del Arte webshop, download the LUCI LIVE app and activate the feature set easily with your license!

About 1300 KByte per minute

In theory about 64 kbps up and 64 kbps down, when you use the AAC-HE format at 32 kbps, so you do not need a fast internet connection. But you DO need a reliable uninterrupted internet connection, slower connections tend to be not so reliable. High speed internet connections are better, but also not guaranteed to be stable enough for uninterrupted streaming.
Stability is king !

Yes, you can get multiple simultaneous streams for the same PC. You need to have a multi channel sound card for that. Check out our Techblog here for more information. You can buy extra streams via our webshop. You will need to provide your activation code in order we can add this to your license.

You need to supply your activation code of your LUCI Studio so we can add the extra stream(s) to your license. This to make sure we add the extra stream to the rightful license. As soon as the stream has been added we will notify you. You then need to Register again, using the same activation-code as before. Check out our Techblog here how to enable the extra stream(s).

No, only when they want to connect simultaneously. So, if you have many reporters in the field but there is always only 1 that goes Live, you can use Luci Studio without an extra stream.

Increase your jitter buffer to 250 ms or more. This will help on your receiving side, if the studio experiences dropouts on your stream it depends on the receiving equipment how to solve that. If you use Luci Studio, increase the extra jitter buffer to 250 ms or more. Even then, you could still experience dropouts as public internet connections have no guaranteed service levels. But in general, with a 250 ms jitter buffer on 3G you normally have a good connection for live reports.

After your purchase from our webshop you will receive a confirmation e-mail, a processing is complete email and an e-mail from noreply@technicadelarte.com with the connection details and instructions for you and your guests. Check your spam box if you have not received these emails.

About 280 kbps up and 280 kbps down, so you do not need a fast internet connection. But you DO need a reliable uninterrupted internet connection, slower connections tend to be not so reliable. High speed internet connections are better, but also not guaranteed to be stable enough for uninterrupted streaming. Stability is king !

Your internet usage is 560 kbps or about 252 MB per hour , per connection. So if you have both a Wifi and 4G connection, they use 252 MB per hour each. But this is independent of the number of guests in the room, your usage will remain the same.

After your purchase from our webshop you will receive a confirmation e-mail and an e-mail with the activation code and download and install instructions from noreply@technicadelarte.com. Check your spam box if you have not received these emails (please keep your confirmation email safe as you need this in order to reset your subscription(s) if needed in case of loss of your device). If you bought a LUCI product on the iTunes app store, you do not need an activation code to unlock the software, it will be fully functional after installation via the app store.

If you installed a lifetime license of LUCI using an activation-code, just send us an email with your activation-code and we’ll free up your license for activation on a different device. Your old installation will stop working after this. For subscription apps it works differently, see LUCI LIVE Subscription faq below.

The extra stream(s) will be added to your license by us. If you then Register again, using the same activation-code as before , the extra stream is activated.

LUCI SUBSCRIBE has been merged into LUCI LIVE, the activation code of your subscription will turn LUCI LIVE into the feature set you subscribed to.

 

The old LUCI SUBSCRIBE app is still active but will not be updated, you can sign out of the app and use LUCI LIVE with your existing activation code.

 

LUCI SUBSCRIBE is renamed to SUBSCRIPTION LUCI LIVE …

1 month. Your subscription will auto renew at the end of each subscription term ie 1 month.

• Go to technicadelarte.shop.
• The subscription products are available at the LUCI LIVE Subscription section
• In order to purchase you need to create an account or use your existing account (please keep your details safe as you need these in order to cancel subscription(s) if needed in the future)
• Add the subscription of your liking to the cart.
• Proceed to check out and fill in billing details and chose your method of payment.
• As soon as you have paid you will receive a confirmation e-mail with the subscription code and download instructions (please keep your confirmation email safe as you need this in order to reset your subscription(s) if needed in case of loss of your device).

Please login into your account in our webshop and choose the option: subscriptions and choose cancel the specific subscription.

You can not. You need to cancel your present subscription and get the one of your liking from the webshop by login into your account in our webshop and choose the option: cancel subscription and than purchase another of your liking.

Yes, but not simultaneously, you have to sign out in the app
Go to the settings menu and click the “about” tab.

Yes, but not simultaneously, you have to sign out in the app.

You will receive a confirmation e-mail from noreply@technicadelarte.com with the subscription code and download instructions immediately after your purchase. If you did not receive this, check your spam folder.

The moment the confirmation e-mail has been send to you. Please check your spam folder as the email will be send by noreply@technicadelarte.com.

Send your confirmation email you received for your subscription to support@technicadelarte.com. We will then reset your subscription(s) so you reinstall & sign in on your new device.

Yes, you can use the demo mode within the app.

If you have bought your subscription you need to cancel this via Login into your account in the webshop. Choose the option: cancel subscription. The term you have paid for will not be reimbursed but a renewal will not be done.

Let us know you lost your usb and your activation code. We will then deactivate your license. We can send you a new drive with a new activation. The cost for the new USB drive is € 40,- excl. shipping costs. You do not need to pay the license costs again. Send us an email.

Yes, you will need to do that first. The usb acts as a dongle and the software will be locked to it.
You can download & install LUCI LIVE on usb here.
You can download & install LUCI STUDIO on ubs here.
You can then plug it into your computer and start using it right away. Do not forget to check for updates (if needed use the online installer again).

Yes it is, the licence is unique for your USB stick